Below is the detailed Terms of Service of Clown Car Critters. This policy is in regard to any purchase of creative goods from this artist.
Please read this document BEFORE you decide to purchase services/goods from Clown Car Critters. You are encouraged to save this document for your records.
Clown Car Critters Terms of Service
Payments
- Only accepts payments from clients who are over the age of eighteen, or a consenting adult parent/gaurdian of clients who are minors.- Payment is accepted in the form of PayPal.- For payments plans, a 30% non-refundable down is required to reserve your spot in my queue, with the remaining amount split up evenly between the number of months until your commission
(Paid at the end of each month)
Refunds
If for any reason you have to back out of your commission, void your contract with us, or cancel a commission at any time, you will be given a refund based on how much work has been completed. If no work has been completed/you have not come up in queue yet, you will forfeit 30% of your payment as a non refundable deposit. The percentage of your project's completion can be found on your trello card.
0-24% complete - 70% refund
25-49% complete - 50% refund
50-74% complete - 20% refund
75-100% complete - no refundPremade's hold a No Refund policy.
Any premade or ready to wear suit or suit parts bought online, or in person will not be refundable under any circumstances.
Reference Sheets
By commissioning us, you are stating that you own the character that you have commissioned.
An unshaded, fursuit friendly reference is needed for almost all commissions. We require at least a front and back ref.
It is preferred that all ref sheets are SFW.
We will not be responsible for marking mistakes based on references with unclear markings, unlisted details, or outdated designs.
If you don't have a proper reference, here are a few affordable artist that make references...
Abandoned and Cancelled Projects
If contact cannot be made with you for 4 consecutive months, your project will be considered abandoned. Any completed work will be disassembled and/or sold at our discretion. No refund will be given and you will not be allowed to commission our studio again in the future.In the event We decide to cancel your project for any reason, you will be given a full refund and your project will be disassembled and/or sold at our discretion.
Shipping
We currently ship UPS OR the United States Postal Service. Our packages are shipped with tracking information. We are not responsible for any lost, stolen, or damaged items. Once an item is shipped, we are not in control of the package.
Shipping for international orders is available. However, keep in mind that it will cost more than domestic shipping, and we will not be responsible for any damages that come to your package overseas. Once an international item leaves our shop, we are no longer responsible for it. Additionally, we will not be responsible for any customs fees that you may encounter in your home country.
Progress on Your Commission
Progress photos will be sent as they are taken.Once the commission process has commenced, any alterations or modifications requested by the client that deviate from the initially agreed-upon specifications may incur additional charges.
Additionally if you are requesting changes to markings that still represent your character correctly based of preference incur additional charges. These charges will be calculated at a rate of $50usd per hour, plus the cost of materials, if applicable.
However, once a piece is finished, changes will not be made. Please understand that we work quickly and you will be expected to be online and able to see/approve of wips as we work.
We will not stray from our "style" to match that of another maker. Your character will be made based on our interpretation and how it best fits into our style. Markings may need to be moved or simplified in order to suit our style best. We will NOT change your character without asking and all changes will be brought up to the client before any alterations are made to the design.
Please keep in mind we are making this suit for you and you only. We ask that you refrain from posting WIP photos to public spaces.
Warranty
There is a limited warranty on your new suit!
If your suit comes damaged right out of the box, you must send photos of the damage the day you receive the item. You then have 7 days to ship it back for repairs.
The first 3 months of your new suit have a construction/maker error warranty (you pay shipping) you send the item back, and it is repaired for free.
Any time after the 3 month warranty is up, any repairs will incur a fee.
Shipping an item to us for repairs is the responsibility of the commissioner, and is non-refundable. Before an item is shipped out, we will discuss the extent of the damage, and we will send you a quote of what it will cost to fix/replace the item in question. The repair fee is to be made up front and in full before the item is shipped. Any item that is shipped to us for repairs will not be our responsibility if it is lost, stolen, or further damaged.
If your suit is sent in with foul smells or is unclean, we will charge you a $100 cleaning fee before the suit is worked on.
Deadlines
- We do not have absolute deadlines, just completion estimates.
- We are a small artist and things can come up to push completion dates back further.
- If you have a deadline, you're welcome to ask and we'll see if we can accomedate you.
Extra Info to Know!
- We do NOT make NSFW fursuits.- We will stop payment and refund any customers who are malicious, rude, or participating in harassment of any kind.- All of the fur we use is 100% synthetic fur.
However, we have a dog! We can not guarantee the absence of animal hair or dander. If you need a 100% pet free home, please find another maker to commission.
Contact Info
Contact Info...Telegram: Darkmustang1
Twitter: ClownCarCritter
Furaffinity: Darkmustang1